Cancellations

Before you pay: changed your mind? Just reply to our payment email and we’ll cancel it. Nothing has been charged, so there’s nothing to refund.

After you pay: we start importing your games straight away, so we can’t take cancellations from that point. Please order only when you’re sure.

If something has come up, write to [YOUR EMAIL] with your order number anyway. If your games haven’t been ordered from our supplier yet, we’ll do what we can.

Delays: import and courier times are estimates. If your order arrives later than the expected date on your tracking page, we’ll keep you updated by email, but delays aren’t grounds for a refund or cancellation.